Falcon Associates is committed to customer satisfaction. This Refund and Cancellation Policy outlines the conditions for returns, refunds, and order cancellations, in compliance with the Consumer Protection Act, 2019.

1. Cancellation Policy

1.1 You may cancel an order before it is shipped by contacting us at support@falconzstore.in or through your account on https://falconzstore.in/.
1.2 Once an order is shipped, it cannot be canceled but may be eligible for return under our Return Policy.
1.3 No cancellation fees apply, but partial cancellations are not permitted.

2. Return Policy

2.1 Eligibility: Products (e.g., backpacks, lunch boxes, toys, accessories) can be returned within 7 days of delivery if:

  • The item is defective, damaged, or incorrect.
  • The item is unused, in original packaging, with tags intact.
    2.2 Non-Returnable Items:
  • Products purchased on special discounts or marked as “final sale.”
  • Opened or used items, including toys or lunch boxes, for hygiene reasons.
    2.3 To initiate a return, email support@falconzstore.in with your order number and reason for return.
    2.4 Customers are responsible for return shipping costs unless the product is defective or incorrect.

3. Refund Policy

3.1 Refunds are processed within 10 working days after we receive and inspect the returned item.
3.2 Refunds will be issued to the original payment method.
3.3 If a product is defective or incorrect, we will cover return shipping costs and provide a full refund or replacement, as per your preference.
3.4 No refunds are issued for non-returnable items or if the return does not meet the eligibility criteria.

4. Exchange Policy

4.1 Exchanges are offered for defective or incorrect items, subject to availability.
4.2 To request an exchange, contact support@falconzstore.in within 7 days of delivery.

5. How to Return an Item

5.1 Contact us at support@falconzstore.in to request a return.
5.2 Pack the item securely in its original packaging and include the order receipt.
5.3 Ship the item to: 4-9-284/a/3, Road No – 9, Kishan Bagh, Attapur, Hyderabd, Telangana, INDIA.
5.4 Once received, we will inspect the item and process your refund or exchange.

6. Contact Us

For questions about refunds or cancellations, reach us at:
Email: support@falconzstore.in
Phone: +91 9550479093
Address: 4-9-284/a/3, Road No – 9,
Kishan Bagh, Attapur, Hyderabd,
Telangana, INDIA.

Thank you for choosing Falcon Associates! We’re here to make your shopping experience fun, reliable, and hassle-free.